Privacy Policy

1. Introduction

MYDOC KOREA ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://mydockorea.com), use our services, or interact with our advertisements on social media platforms including Meta (Facebook/Instagram).

This policy is designed to comply with the Korea Personal Information Protection Act (PIPA), the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

2. Data Controller Information

3. Information We Collect

3.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, country of residence
• Consultation Requests: Medical concerns, treatment preferences, travel dates, accommodation needs
• Communication Records: Messages sent through WhatsApp, email, or our contact forms
• Health Information: Medical history, current conditions, and treatment goals (only when voluntarily provided for consultation purposes)

3.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: See Section 9 for details

3.3 Information from Third Parties

• Social Media Platforms: When you interact with our advertisements on Meta (Facebook/Instagram), we may receive information about your engagement
• Analytics Providers: Aggregated and anonymized data about website visitors

4. Purpose of Data Collection

We collect and process your personal information for the following purposes:

• Service Provision: To facilitate medical tourism services, arrange consultations, and coordinate treatments
• Communication: To respond to your inquiries, send appointment confirmations, and provide customer support
• Marketing: To send promotional materials, event notifications, and special offers (with your consent)
• Advertising: To deliver personalized advertisements through Meta and other platforms
• Analytics: To analyze website usage and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Safety and Security: To protect against fraud and ensure the security of our services

5. Legal Basis for Processing

Under Korean PIPA:

• Your explicit consent for the collection and use of personal information
• Necessity for the performance of a contract or pre-contractual measures
• Compliance with legal obligations
• Legitimate interests that do not override your fundamental rights

Under GDPR (for EU/EEA residents):

• Consent: For marketing communications and non-essential cookies
• Contract: To provide requested services
• Legal Obligation: To comply with applicable laws
• Legitimate Interest: For analytics and service improvement, where such interests are not overridden by your rights

6. Disclosure of Information

We may share your personal information with the following categories of recipients:

6.1 Service Partners

• Partner hospitals and clinics in Korea for treatment coordination
• Accommodation and transportation providers
• Translation and interpretation services

6.2 Advertising and Analytics Partners

6.3 Legal Requirements

We may disclose your information when required by law, court order, or government request, or when necessary to protect our rights, property, or safety.

7. International Data Transfers

As an international medical tourism facilitator, your personal information may be transferred to and processed in countries other than your country of residence, including the Republic of Korea and the United States (for Meta services).

For transfers from the EU/EEA, we rely on:

• Standard Contractual Clauses approved by the European Commission
• Your explicit consent for the transfer
• Transfers necessary for the performance of a contract

Korea is recognized by the European Commission as providing an adequate level of data protection.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

• Consultation Records: 5 years from the last interaction (as required by Korean medical records regulations)
• Marketing Preferences: Until you withdraw consent
• Website Analytics: 26 months
• Legal Compliance Records: As required by applicable law

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and collect information about how you use our website.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Advertising Cookies: Used to deliver relevant advertisements and track ad campaign performance (including Meta Pixel)

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Under Korean PIPA:

• Right to access your personal information
• Right to request correction of inaccurate information
• Right to request deletion of your information
• Right to suspend processing of your information
• Right to withdraw consent

Under GDPR (EU/EEA Residents):

• Right of access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right not to be subject to automated decision-making
• Right to lodge a complaint with a supervisory authority

Under CCPA (California Residents):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your rights

To exercise any of these rights, please contact us using the information provided in Section 2.

11. Marketing Communications

With your consent, we may send you marketing communications about our services, special events, and promotions.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at hello@mydockorea.com
• Adjusting your preferences in your account settings

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

13. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For EU/EEA residents, you also have the right to lodge a complaint with your local data protection authority.